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*$0 tablet offer applies with all Tablet Data Plans on a 2-year term. While quantities last and subject to change without notice. Offer expires October 31, 2022. Some conditions apply, call for details.
Bonus data: 1 GB bonus data eligible with Tablet data plans with no term. 3 GB bonus data eligible with Tablet data plans with a 2-year term.
Tablet price: Device pricing varies by term and Tablet Data plan chosen. A minimum monthly Tablet Data rate plan applies.
Tablet plans: Tablet Data plans are only available for tablets and cannot be added to your wireless cell phone service. Plans include data usage within Canada. $0.01/additional MB. Cannot be combined with other offers. Some conditions apply, call for details.
Bring your own tablet: Offer available to customers who bring in an unlocked tablet with new activation of service on any in-market standard Tablet Data plan. Credit of 10% applied each month, before taxes and applies only to monthly service fee of plan. Service term not required. Bring Your Own Tablet discount is not eligible with additional discount. Cannot be combined with other offers. Some conditions apply, call for details.
30-day money back guarantee: You may return Equipment purchased from Cityfone within 30 days from the date of activation of the Equipment to us as long as you return it to us in complete and original condition and you have not used more than your plan’s monthly voice, text and data usage limits. Cityfone will refund you the purchase price for the returned Equipment and will not charge you any early cancellation fee, provided that you return the Equipment in its original condition, together with all accessories, manuals and packaging. If your Equipment is not returned in its complete and original condition or any accessories, manuals or packaging are missing or damaged, Cityfone may, at its discretion, still accept the return of your Equipment. However, we may charge a replacement fee for any of the missing or damaged items. A list of these fees is available on the Charges and Service Fees page. You will be billed for all charges incurred up to the cancellation date. After 30 days, you will be responsible for an early cancellation fee equal to the device subsidy multiplied by the number of months remaining in your contract term divided by the total number of months of your term (plus applicable taxes).
To our valued customers – on Friday July 8th we experienced a network outage across both wireless and wireline services. Our network is now fully operational to the standards you have come to expect. Once again, we sincerely apologize for the impact this has caused our customers. We will be automatically crediting customers with the equivalent of five days service. You do not need to contact us for the credit as it will be automatically applied to your account.Can you tell us what happened?
We’ve narrowed the cause of the outage on July 8, 2022, to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
Our core network processes, transmits and connects data and voice traffic for all of our wireless and wireline (internet) customers across Canada. This is how all major carriers in Canada and globally service wireless and wireline customers.Are all services back up and running?
Services are restored and our network is fully operational to the standards you have come to expect.How did you resolve the outage?
Identifying the root cause is a critical part of our work in a network impact like this. We narrowed down the cause to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning.
In response, we disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels.
We know we let our customers down. Our focus throughout the outage was getting our customers back up and running as quickly as possible.How will you make sure this doesn’t happen again?
Rogers is committed to making changes and investments to help ensure that it will not happen again.
Our technical experts and global vendors are continuing to dig deep into the root cause and identify steps to increase redundancy in our networks and systems.
As well, working with governments and our industry, we will implement what is needed to help preserve access to 911 and essential services during an outage.Can you confirm that my personal information is protected?
There is no indication that personal information has been compromised as a result of this outage. We take protecting our customers’ personal information very seriously and have put in place strict policies and procedures to safeguard their information.What are you doing for customers?
We want to do the right thing for our customers. We will be automatically crediting our customers with the equivalent of five days service as a way to show our commitment to earning back your trust. No action is required from you.Do I need to contact you to get my credit?
No. Your credit will be automatically applied to an upcoming bill, so no action is needed on your part.
We will not be sending you a text message or email about this credit. If you believe you have received a spam text message or email (for example, a text asking you to click on a link to get a refund), please visit our Frauds and Scams hub. Any suspicious texts should be forwarded to 7726 (SPAM). As always, please do not post your account number or share any personal details online.
Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.
What is happening?
Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.
As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.
ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Can I continue to use my wireless phone in the U.S.?
You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
What if I don’t plan on using my phone in the U.S? Do I need to do anything?
If you’re certain that you won’t be using your device in the U.S., no additional action is needed.
Can I continue to use my wireless service in Canada and outside the U.S.?
Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.
Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?
Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service.
If I purchase or use a new device, will my wireless service work in the U.S.?
Why am I paying for a roaming plan that I will no longer be able to use?
We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.
Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?
No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.
Due to high demand, we are facing fulfillment constraints and cannot provide an exact delivery time. You will be notified when your order has been shipped.