Minutes, messages and data are shared between both lines on the plan.
Wireless usage is charged on a per minute basis and is rounded up. Additional local or Canadian long distance usage is $0.35/minute. Long distance usage (calls made within Canada and from Canada to the continental U.S.) is $0.35/minute; airtime not included. Provincial 911 emergency services fees: N.S. 43¢/mo, Que. 46¢/mo, P.E.I. 70¢/mo, NL 75¢/mo, Alta. 95¢/mo, N.B. 97¢/mo, Sask. $1.88/mo. 411, roaming, optional services, data use ($1/MB without a voice and data plan or bundle) and taxes are extra. Evenings: Mon–Fri: 6PM–7AM; Weekends: 6PM Fri–7AM Mon. Shared plan users must be on the same account; 2 users per plan.
Canada-wide minutes: Include local and long distance calls to Canadian numbers, made within Canada. Additional Canada-wide minutes are $0.35/minute and include both the airtime and long distance charges. Wireless U.S. long distance (calls made within Canada to the continental U.S. is $0.35/minute; airtime not included.
Text messages: $18/month plan includes text messages sent within Canada. Plans starting from $25/month include text messages sent from Canada to Canadian and international wireless numbers. $0.20/additional sent text to Canada. $0.25/additional sent text to the U.S. $0.35/additional sent text internationally. Picture and video messages require data, and are only available in select wireless plans. Messages sent while roaming not included.
Data: Includes data use in Canada only: 500 MB: $0.05/additional MB used. 1 GB and up: $0.02/additional MB used.
Features: Mini voicemail, call display and name display included on plans starting from $25/month.
Incoming calls: Canada-wide airtime minutes only. Long distance charges apply when outside your local calling area.
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Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.
What is happening?
Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.
As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.
ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
Can I continue to use my wireless phone in the U.S.?
You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).
What if I don’t plan on using my phone in the U.S? Do I need to do anything?
If you’re certain that you won’t be using your device in the U.S., no additional action is needed.
Can I continue to use my wireless service in Canada and outside the U.S.?
Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.
Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?
Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service.
If I purchase or use a new device, will my wireless service work in the U.S.?
Why am I paying for a roaming plan that I will no longer be able to use?
We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.
Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?
No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.
Are you an existing customer?
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