LIKE YOUR CURRENT PHONE AND NUMBER?

Keep both and SAVE on your monthly plan fee!

Bring Your Own Phone to SimplyConnect and GET 10% OFF* your monthly plan fee!

PLUS, enjoy the flexibility of no annual contracts.

Pair with a plan and order

Why choose SimplyConnect?

When you start with SimplyConnect, the SIM Card is free, the activation fee is waived and no commitment is required.

Free SIM Card
Live agents dedicated to customer service
Reliable national network coverage
No activation or system access fees
Easy to order and free delivery

Choose a plan that suits your needs

Whether you need a cell phone for emergency, to keep in touch with your loved ones or to browse the internet, there’s a solution for you.

Which plan will better suit your needs?

Talk & Text Plans

Simple plans to keep in touch

Couples & Family Plans

Share your minutes, texts and data with your family and save!

Smartphone Plans

Stay connected and do more on the go

Canada/U.S. Plans

Use your phone seamlessly in Canada and the U.S.

How to get started?

Start saving 10% on your monthly plan fee with 3 simple steps:

1
Bring Your Own Phone

If you bought your phone from a different cell phone provider with a contract, there’s a great chance that the phone is locked to the provider’s network. In order to use your phone with other providers, you have to verify that the phone is compatible with our network and/or to unlock it, which can be done by contacting your previous cell phone provider or by asking a cell phone repair store to unlock the device for you (unlocking fee usually applies in both cases). If you’re not sure whether your device is locked or not, give us a call

2
Bring Your Own Number

If you have an existing phone number with another provider and would like to have it transferred, no problem. We only need the name of your provider and the related wireless account number to transfer your phone number.

3
Call us today to get started!

Call 1-888-281-7781 to Bring Your Own Phone and start saving!

*Some conditions apply, call for details. Offer available to customers who bring in an unlocked phone with new activation of SimplyConnect service on any in-market standard plan. Credit of 10% applied each month, before taxes and applies only to monthly service fee of plan. Service term not required. Cannot be combined with other offers.

Most Asked Questions
What is happening?​

Wireless providers in the United States, including AT&T and T-Mobile, will begin permanently shutting down their 3G/HSPA networks starting February 2022 and continuing until July 1, 2022.​

Starting February 22, 2022 all major U.S. carriers will begin to shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting after Feb 22, 2022, depending on the network service available in your area, you may not be able to reliably use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.​

The shutdown is expected to be complete by July 1, 2022 and you may not be able to continue to roam in the U.S. after that date. We are working on possible solutions for you to continue to roam in the U.S. after that date and will communicate any updates. ALL customers will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).



Can I continue to use my wireless phone in the U.S.?

You may be able to use wireless roaming services depending on the network service availability in your roaming area up to July 1, 2022.

The U.S. 3G/HSPA network shutdowns beginning February 22, 2022 through July 1, 2022 affects all customers travelling to the United States (including Puerto Rico and the U.S. Virgin Islands).


What if I don’t plan on using my phone in the U.S? Do I need to do anything?​

If you’re certain that you won’t be using your device in the U.S., no action is needed.


Can I continue to use my wireless service in Canada and outside the U.S.?​

Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.​


Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.? ​

Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service. ​​


If I purchase or use a new device, will my wireless service work in the U.S.?​

Unfortunately, no.


Why am I paying for a roaming plan or add-on that I may no longer be able to use? ​

As you may be in and out of coverage areas until the U.S. 3G/HSPA network shutdown is complete, we are unable to identify where you will be able to reliably use wireless roaming services at this time. Following February 22, 2022 if your plan or add-on currently includes U.S. Roaming and you are unable to use it, contact us so we can help you find the best plan for your needs!​

If you bought your phone from a different cell phone provider with a contract, there's a great chance that the phone is locked to the provider's network. In order to use your phone with other providers, you have to verify that the phone is compatible with our network and/or to unlock it, which can be done by contacting your previous cell phone provider or by asking a cell phone repair store to unlock the device for you (unlocking fee usually applies in both cases). If you're not sure whether your device is locked or not, give us a call.
A SIM card, also referred to as a smart card, is necessary for the operation of GSM phones. It stores your service information and can be used to store your phone book entries. The SIM card comes pre-inserted and pre-activated with your new SimplyConnect phone.
Your monthly bill is conveniently charged to your credit card on the payment due date each month. You will receive a statement detailing your monthly wireless charges. On your credit card statement, your charge will be identified as from Cityfone.
Call customer care and we will check whether your number is eligible for transferring, free of charge. If it is, we will start the process of transferring. You can select the plan and phone combination that’s right for you.