Refer and Earn

Planning on travelling to the U.S.? You may be impacted. Read this important message BEFORE travelling to the U.S.

What is happening?​

Wireless providers in the United States, including AT&T and T-Mobile, will permanently shut down their 3G/HSPA networks effective July 1, 2022.​

As of July 1, 2022, all major U.S. carriers will permanently shut down their 3G/HSPA wireless network service within the U.S. (including Puerto Rico and the U.S. Virgin Islands). If you're still roaming in the U.S., starting on July 1, 2022, you will no longer be able to use wireless roaming services (including Emergency 9-1-1). Please note, there is no impact to your service while in Canada.​

ALL customers will no longer be able to use wireless roaming services, such as wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

Can I continue to use my wireless phone in the U.S.?

You will no longer be able to use wireless roaming services in the U.S. as of July 1, 2022. You will no longer be able to make or receive wireless calls (including 911 calls), send or receive text messages or use cellular data while in the U.S. (including Puerto Rico and the U.S. Virgin Islands).

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What if I don’t plan on using my phone in the U.S? Do I need to do anything?

If you’re certain that you won’t be using your device in the U.S., no additional action is needed.

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Can I continue to use my wireless service in Canada and outside the U.S.?​

Absolutely. The U.S. 3G/HSPA network shutdowns will not impact wireless service in Canada or while travelling to non-U.S. destinations.​​

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Can I use Voice over Long-Term Evolution (VoLTE) roaming calling in the U.S.?

Unfortunately, no. Wireless service is not VoLTE roaming capable on our network service. ​​

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If I purchase or use a new device, will my wireless service work in the U.S.?

Unfortunately, no.

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Why am I paying for a roaming plan that I will no longer be able to use?

We notified impacted customers that as of July 1, 2022, we will be removing all U.S. roaming features from U.S. roaming plans. If you wish to change your plan please contact us.

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Will I be able to use my Travel Pack or roaming add-on after July 1, 2022?

No, as of July 1, 2022, all US roaming travel packs and add-ons will no longer be offered at Cityfone, and if you currently have a Travel Pack or roaming add-on it will be removed from your account and you will no longer be charged.

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The referral credit applies only to monthly services fees. Referral Credit is applied to the account balance and cannot be used to pay devices charges or cancellation fees. Only one referral credit can be applied per month.

The referral credit program is eligible for wireless new activations only with a 2-year term. The credit is not applicable with Bring Your Own Phone, Wireless Home Phone and Tablet plans.

The credit will be awarded as soon as your friend successfully signs up. To retain the credit the referrer and friend (referee) must be subscribed for at least 30 days; otherwise, the credit will be reversed.

To earn rewards for referrals, you need to be a customer of SimplyConnect, and to accept the program Terms & Conditions. To be eligible for the program, the referrer must have been an active customer with SimplyConnect for 30 days. To refer friends, the referrer must have their friend provide the referrer’s cell phone number or Referral code. To be eligible, the referee must: (1) Sign up for an account with SimplyConnect within 30 days of receiving the referral; and (2) activate a new SimplyConnect line with an eligible wireless plan and provide the referral code. SimplyConnect customers and any referees who have activated prior to having being referred are not eligible. Referrer cannot refer oneself.

A referrer may refer multiple referees, however, a maximum of one credit will be applied each month. Any additional credits will be applied in subsequent months up to a maximum of 6 referral credits within a calendar year (exclusive of taxes). The referrer’s account must remain active for at least 30 days after receiving the referral credit.