Warranty & Service Repair

Warranty & Service Repair

Liquid or water damage is the most common repair issue that is not covered by warranty. It is possible for the phone to be damaged without it being immersed into water. Moisture or exposure to humidity, steam or even rain could damage the phone. This could lead to corrosion and cause the phone to malfunction and leave it in a non-repairable state.

Here are some common causes for liquid damage:

  • Dropped in water or a puddle
  • Spillage of any kind of liquid
  • Rain, fog or mist
  • Steam (eg. Leaving the phone on kitchen counter while cooking)
  • Condensation (eg. Leaving the phone in a vehicle overnight)
  • Body perspiration

If you think your phone needs to be replaced, check the chart below to see if it is covered under warranty. Contact us at 1- 888-632-1525 and one of our customer care representative will be glad to assist you.

 

New Phones

Time Frame Condition Solution Procedure
Less than 30 days No physical/liquid damage Replace with a new handset Contact us and request a Return Authorization number (RA#). A new handset will be shipped to you with a return pack. Defective phone must be postmarked within 14 days of receipt of the replacement phone. If assessed as liquid or physical damage, a restocking fee will be applied.
Greater than 30 days No physical/liquid damage Replace with a refurbished phone Contact us and obtain a return authorization number (RA#). A replacement handset will be shipped to you with a return pack. Defective phone must be postmarked within 14 days of receipt of the replacement phone. If assessed as liquid or physical damage, a restocking fee will be applied.

Refurbished Phones

Time Frame Condition Solution Procedure
Less than 90 days No physical/liquid damage Replace phone with another refurbished phone Contact us and obtain a return authorization number (RA#). A replacement handset will be shipped to you with a return pack. Defective phone must be postmarked within 14 days of receipt of the replacement phone. If assessed as liquid or physical damage, a restocking fee will be applied.

Out of Warranty

Time Frame Condition Solution Procedure
Greater than 1 year Phone not working properly 1. Try to repair for a cost, depending on the damage

2. Buy a replacement phone

Ship the phone to us for repair (customer responsible for shipping fees)

To buy a replacement phone, please contact us.

Greater than 30 days but less than 1 year Physical or liquid damage 1. Replace phone for a cost

2. Buy a replacement

Ship the phone to us for repair (customer responsible for shipping fees)

To buy a replacement phone, contact us.

 

Speak to a SimplyConnect Customer Care Representative by calling 1-888-281-8212. You can also dial 611 on your SimplyConnect cell phone.

Posted in FAQ

Leave a Reply

Your email address will not be published. Required fields are marked *